Troubleshooting

Quanta tries to make answering quizzes reliable, but issues can still occur. This page collects the most common problems and clear, actionable fixes.

"The 'Get Answer with Quanta' button isn't appearing"

1. Check the URL. Make sure you're on a Moodle quiz page — Quanta targets Moodle's quiz structure and may not work on other sites.
2. Wait for the page to finish loading. Quanta uses a MutationObserver to detect dynamically-loaded questions; allow a few seconds for complex pages.
3. Open the browser console. Look for errors or warnings generated by the extension (F12 / DevTools → Console). Copy error messages when filing an issue.

"I'm getting an error about my API key"

1. Verify your API key. Open the extension popup and confirm the key is entered for the provider you selected.
2. Check provider status. Visit your provider dashboard (Google AI Studio, OpenAI, Anthropic, etc.) to confirm the key is valid and hasn't been rate-limited or suspended.
3. Confirm model selection. If using OpenRouter with custom IDs, double-check the model string (example: deepseek/deepseek-r1-0528:free).

If a provider rejects your key, you may see a 401/403 or a provider-specific error in the console.

"The AI gave me the wrong answer"

AI models can be mistaken. Try these steps:

• Switch providers or models to compare results.
• Increase Gemini's reasoning effort (Auto → Low/Medium/High) for more complex or ambiguous questions.
• Use session memory only when answers benefit from prior context; it can occasionally bias subsequent replies.

"The extension is highlighting the wrong element on the page"

This usually means Moodle's markup differs from expected structure.

• Try reloading the quiz page and using Quanta again.
• If the problem persists, open an issue and include a screenshot and the page HTML snippet where selection is incorrect — that helps reproduce and fix detection logic.
• Try reloading the quiz page and using Quanta again.
• If the problem persists, submit a report via the feedback page and include a screenshot and the page HTML snippet where selection is incorrect — that helps reproduce and fix detection logic.

If nothing works

1. Re-check provider keys and model selection in the popup.
2. Try switching providers and reloading the page.
3. Check the browser console for error traces and include them when opening an issue.

If you still need help, submit a report via the feedback page including:

• A short description of the problem
• Browser and OS details
• Reproducer steps (including the quiz page URL if possible)
• Console logs and a screenshot

Thanks — your reports help improve Quanta's detection and reliability.